Terms of Service

Last Updated: 14/07/2025

1. Acceptance of Terms

These Terms & Conditions ('Terms') govern your use of the services provided by Ajay Kumar Rohera HUF ('we,' 'us,' or 'our') through ChatAnalyse.com ('the Website'). By accessing or using the Website, you agree to comply with these Terms. If you do not agree, please refrain from using our services..

2. Description of Service

The WhatsApp Chat Analyzer is a web-based tool that provides statistical analysis of WhatsApp chat exports. The Service processes text files exported from WhatsApp and displays visualizations and metrics about the conversation.

3. User Responsibilities

  • You must be at least 18 years old to use this Service.
  • You are solely responsible for the content you upload and analyze.
  • You agree not to upload any sensitive, illegal, or inappropriate content.
  • You acknowledge that WhatsApp is a registered trademark of WhatsApp Inc. and this Service is not affiliated with, sponsored by, or endorsed by WhatsApp Inc.

4. Data Privacy

  • All processing occurs locally in your browser - we do not store, transmit, or collect your chat data.
  • We may collect anonymous usage statistics to improve our Service.
  • For more details, please review our Privacy Policy.

5. Premium Features

  • Certain advanced features may require payment ("Premium Features").
  • Payment is processed through our third-party payment processor (Paddle).
  • You agree to provide accurate payment information and authorize us to charge your payment method for any Premium Features you purchase.

6. Intellectual Property

  • ChatAnalyse.com is a service owned and operated by Ajay Kumar Rohera HUF . All content, trademarks, and data on this Website, including but not limited to software, text, graphics, and logos, are the property of Ajay Kumar Rohera HUF or its licensors and are protected by intellectual property laws.
  • You may not modify, reproduce, distribute, or create derivative works based on our Service without our express permission.

7. Limitation of Liability

  • The Service is provided "as is" without warranties of any kind.
  • We are not responsible for any decisions made based on the analysis provided by the Service.
  • In no event shall we be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use of the Service after any changes constitutes your acceptance of the new Terms.

Refund Policy

Last Updated: 14/07/2025

1. General Refund Policy

  • All payments for Premium Features are non-refundable unless required by law.
  • We do not provide refunds for change of mind or accidental purchases.

2. Technical Issues

If you experience technical issues that prevent you from accessing Premium Features you've paid for:

  • Contact our support team through the 'Contact Us' form on our website within 14 days of purchase.
  • We will make reasonable efforts to resolve the issue.
  • If we cannot resolve the issue within 14 days of notification, you may be eligible for a refund.

3. Chargebacks

If you file a chargeback without first contacting our support team, we reserve the right to dispute the chargeback and may suspend your access to the Service.

4. Changes to Refund Policy

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.

Privacy Policy

Last Updated: July 15, 2025

1. Introduction

Ajay Kumar Rohera HUF (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

  • Information You Provide Directly
    • Account Data: Name, email address, password, company (if applicable).
    • Billing Details: Payment information (card number, billing address)—handled securely.
    • Support Interactions: Any information you share via troubleshooting queries or contact forms.
  • Automatically Collected Data
    • Usage Data: Interaction metrics such as pages visited, features used, session duration.
    • Device & Network Info: IP address, browser type/version, OS, device type, and referring/exit pages.
    • Cookies & Tracking: Unique identifiers to enhance site performance.

3. How We Use Information

We use personal data to:

  • Provide, manage, and improve our services.
  • Process payments, manage your account, and communicate essential updates.
  • Handle support requests.
  • Analyze usage trends to refine features.
  • Prevent fraud and maintain security.

4. Information Sharing & Disclosure

  • Service Providers: To fulfil services (e.g., hosting, payment processors), on a need-to-know basis.
  • Legal Requirements: To comply with laws or protect our rights/property.
  • Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred (with notice).
  • Anonymized Data: Aggregated or de-identified data may be used freely to improve our offerings.

5. Data Retention

We retain your personal data only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, data is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your region, you may have rights including:

  • Access to your personal data
  • Correction or deletion of data
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent
  • To exercise your rights, contact us via the details below. We’ll respond per applicable timelines.

7. Security Measures

We employ administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure—while we strive for accuracy, we cannot guarantee absolute security.

8. Cookies & Tracking Technologies

We use cookies, pixel tags, and local storage for functionality, analytics, and personalization. You can control or disable cookies via browser settings, but note some parts of the site may not function correctly.

9. Children’s Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect data from minors. If notified of data from someone under 18, we will delete it promptly.

10. International Data Transfers

As a global service, we may process and store data in servers located outside your jurisdiction. We ensure transfers are protected by appropriate safeguards, such as Standard Contractual Clauses or equivalent measures.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be highlighted (e.g., “Last updated” date), and we may notify you via email or a notice on the site. Continued use of the service after changes indicates acceptance.

12. Contact Us

For any questions, data requests, or complaints, please reach out to us using the Contact Us form on our website.